Shipping policy

SHIPPING INFORMATION

All items are shipped from Kyiv, Ukraine. The estimated shipping timeline and rate varies based on the destination country and the shipping method you choose, while placing and order. Giftelite ships Monday through Friday excluding holidays. Please allow 1-2 business days for your order to process before it is shipped.

SHIPPING OPTIONS

Standard

Usually arrives in 7–14 business days. 

International shipping is offered through EMS service. Depending on your location sometimes an order may arrive in 3-5 weeks, not the standard 7-14 business days.

Express Delivery

Arrives in 2-4 business days.

Express delivery is fulfilled by FedEx or UPS service. You can track your shipping order on their website using the shipping number, which you will be provided after your order is sent.

DUTIES AND TAXES

Giftelite is not responsible for any local duties or taxes, that may be applied to you when you receive your order.

EXCHANGE RATES

If you pay with a banking card, issued in a currency, which is different from the US dollars, exchange rates may apply. Giftelite is not responsible for exchange rates, please contact the bank that issued your card for more information.

ORDERS WITH PERSONALIZED PIECES

We need a little more time to create your amazing, personalized piece. Please allow an additional 1-3 business days processing time for orders with engraving, embossing or handwritten cards. Once your personalized piece has been created, your order will ship with the shipping method selected at checkout.